POLICYHOLDER_QUOTE_DECLINED

This event is triggered when a policyholder declines a quote.
The endpoint accepts the policyholder verdict, persists the decision, and emits the event POLICYHOLDER_QUOTE_DECLINED.

When and what fires this event?

If this event is defined on a product, and it has actions that are enabled:

Policyholder Portal: fires this event when the policyholder submits a decision with isApproved = false;
Decision API: fires this event internally when the decline is successfully persisted;
Automated workflows: may fire as part of decline-specific notifications or downstream triggers.

Request payload

POST: https://api.{ENV}.dais.com/ioi/v3/event/fire

curl --location --request POST 'https://api.{ENV}.dais.com/ioi/v3/event/fire' --header 'Authorization: Basic <yourAuthHere>' --header 'Content-Type: application/json' --data-raw '{
  "isApproved": false,
  "gapAnswers": {
    "someQuestionId": {
      "type": "ANSWER",
      "qid": "someQuestionId",
      "answer": "NO"
    }
  }
'

{
  "lineId": "7f0f0e0f-9b6c-4e80-9f0a-2d3fc77e3b3d",
  "type": "POLICYHOLDER_QUOTE_DECLINED",
  "source": {
    "sourceType": "INTERNAL_CALL",
    "organizationId": "b3a23a5d-2b3e-4d8b-9e0e-1a2b3c4d5e6f"
  },
  "filterByOrganizations": [
    "e9d8c7b6-a5a4-4932-9f11-111111111111",
    "0f1e2d3c-4b5a-6978-9abc-def012345678"
  ],
  "payload": {
    "quote": {
      "requestId": "2d3fc77e-9b6c-4e80-9f0a-4a7f0e0f3b3d",
      "documents": []
    },
    "acceptanceResponse": {
      "isApproved": false,
      "responseSource": "POLICYHOLDER",
      "decisionTimestamp": "2025-11-02T17:04:02.991Z"
    },
    "clientId": "220c4020-7f20-4a16-ba51-d0945804dd83",
    "quoteId": "2d3fc77e-9b6c-4e80-9f0a-4a7f0e0f3b3d"
  },
  "productVersionId": "e2e0b4ce-4a70-49d7-8f0a-12b3456789ab",
  "versionSystemSource": "HOSTING"
}

Request fields

Property	Required	Description
`lineId`	`true`	UUID for the product.
`type`	`true`	Must be `POLICYHOLDER_QUOTE_DECLINED`.
`payload`	`true`	See below.

Payload fields

Property	Required	Description
`quoteId`	`true`	Quote identifier.
`clientId`	`true`	Client identifier associated to the quote.
`quote`	`true`	Snapshot after saving the policyholder decision.
`acceptanceResponse`	`true`	Set by the policyholder, includes `isApproved=false`, `decisionTimestamp`, `responseSource=POLICYHOLDER`.

Response json

{
  "triggerRequestId": "386861af-6875-49b2-b38c-c435263039be",
  "executedActionCount": 0,
  "expectedResponseCount": 0,
  "metadata": {}
}

Response fields

Property	Required	Description
`triggerRequestId`	`true`	UUID that uniquely identifies the trigger execution instance.
`executedActionCount`	`true`	Number of actions executed during this trigger run.
`expectedResponseCount`	`true`	Number of responses expected from the executed actions.
`metadata`	`true`	Contains dynamically generated data from executed workflow actions.