CREATE_FNOL

This event is fired when creating a First Notice of Loss (FNOL) for a policy. FNOL is the initial report of a claim or loss that triggers the claims processing workflow.

When and what fires this event?

Storefront: fires this event when a First Notice of Loss (FNOL) needs to be created for a policy;
API: can fire this event externally on demand for claims processing;
Policyholder actions: typically triggered when a claim or loss is reported through a portal or integrated system.

Request payload

POST: https://api.{ENV}.dais.com/ioi/v3/event/fire

curl --location --request POST 'https://api.{ENV}.dais.com/ioi/v3/event/fire' \
--header 'Authorization: Basic <yourAuthHere>' \
--header 'Content-Type: application/json' \
--data-raw '{
  "lineId": "<UUID of the product>",
  "type": "CREATE_FNOL",
  "payload": {
      "policyId": "<UUID, optional>",
      "clientId": "<UUID, optional>",
      "quoteId": "<UUID, optional>",
      "documents": [],
      "fnolConfigId": "<UUID>",
      "fnolProductId": "<UUID>",
      "label": "<optional label>",
      "backofficeIntake": {}
  }
}'

{
  "lineId": "262e67be-c08c-43c0-bb51-06fe4408b4e9",
  "type": "CREATE_FNOL",
  "payload": {
    "policyId": "550d4020-7f20-4a16-ba51-d0945804dd84",
    "clientId": "220c4020-7f20-4a16-ba51-d0945804dd83",
    "quoteId": "330e5030-8f30-5b27-cb62-e1056915bb22",
    "documents": [],
    "fnolConfigId": "123e4567-e89b-12d3-a456-426614174000",
    "fnolProductId": "987fcdeb-51a2-43d1-b789-123456789abc",
    "label": "Property Damage",
    "backofficeIntake": {
      "claimType": {
        "type": "ANSWER",
        "answer": "Property Damage"
      },
      "incidentDate": {
        "type": "ANSWER",
        "answer": "2025-01-15T10:30:00Z"
      }
    }
  }
}

Request fields

Property	Required	Description
`lineId`	`true`	UUID for the product
`type`	`true`	Must be set to `CREATE_FNOL`
`payload`	`true`	Explained below

Payload fields

Property	Required	Description
`policyId`	`false`	UUID
`clientId`	`false`	UUID
`quoteId`	`false`	UUID
`documents`	`false`	Array
`fnolConfigId`	`true`	UUID
`fnolProductId`	`true`	UUID
`label`	`false`	String
`backofficeIntake`	`false`	Map

Response json

{
  "triggerRequestId": "386861af-6875-49b2-b38c-c435263039be",
  "executedActionCount": 0,
  "expectedResponseCount": 0,
  "metadata": {}
}

Response fields

Property	Required	Description
`triggerRequestId`	`true`	UUID that uniquely identifies the trigger execution instance.
`executedActionCount`	`true`	Number of actions executed during this trigger run.
`expectedResponseCount`	`true`	Number of responses expected from the executed actions.
`metadata`	`true`	Contains dynamically generated data from executed workflow actions.